Remote Monitoring & Managed Support
Optional ongoing monitoring, maintenance, and remote support for the computers you depend on, for when you want help beyond a single visit.
Monitoring doesn’t mean watching you
This service looks after the health of your device: maintenance, updates, and support. It is not for watching your personal activity. You still own and control your computer.
The problem it solves
You rely on your computers but don’t want to wait until something breaks to think about updates, maintenance, device health, or support.
People usually choose ongoing support after one too many surprises, such as updates that never got installed or a computer that failed at a bad time, or when a small business wants someone keeping an eye on the machines it can’t work without.
Who it’s for
Residents and small businesses that want ongoing support for the computers they depend on, and prefer a continuing relationship with a local technology provider.
What’s included
- Remote monitoring and management of enrolled computers
- Routine device health and maintenance supported by the management software
- Remote help as your plan or agreement includes
- Optional security or backup services, when your plan includes them
What’s not included
- A promise that a device will never fail
- Protection from every security threat
- Unlimited support, unless your agreement says so
- Services or products your plan doesn’t include
How it works
I look at the device and the support you need.
We agree on which services are included.
I install and set up the management software, then provide the monitoring, maintenance, and remote support your plan includes.
Enrollment can start once the device has been looked at and the service is agreed. Maintenance and support continue while your plan is active.
Available for supported devices with an active service plan or agreement.
Pricing
Ongoing support is priced as a recurring service, based on the number of devices and the services included. Optional security, backup, or other services may change the price.
Questions people ask
- Does monitoring mean you’re watching what I do?
- No. The service is for device management, maintenance, and support, not watching your personal activity.
- Do I still own and control my computer?
- Yes.
- Does this replace antivirus or backup?
- Not automatically. Security and backup depend on what your plan includes.
What to have ready
Each computer to be covered is looked at first and enrolled in the management system. You approve installing the management software and the services in your plan.
Keep enrolled computers reachable by the management system, keep them connected to the internet, and let me know about major changes, replacements, or problems that could affect the service.
My promise
I’ll be clear about what’s being monitored, what’s included, and what the plan does and doesn’t cover.
You work directly with me, Chris.
Tell me what’s going on
Call or text and describe the problem in your own words. We’ll work out the next step together.