Small Business Technology Support
Practical technology help for local small businesses and organizations that need someone dependable, without necessarily needing a full managed IT company.
The problem it solves
Your business depends on technology, but there’s no one on staff for IT and no trusted person to call for everyday problems, decisions about technology, setup, and small projects.
Businesses usually call when a problem is stopping work, such as a printer, network, or account that won’t cooperate, when it’s time to buy or set up new equipment, or when they want a plan for improving their technology.
Who it’s for
Small businesses, local organizations, nonprofits, churches, independent professionals, and other operations in Keystone Heights and the surrounding communities.
What’s included
- Computer and device support
- Office technology troubleshooting
- Printers
- Wi-Fi and networking help
- Account and software issues
- Setting up technology
- Help deciding what to buy
- Basic security considerations
- Cameras
- Websites and digital systems, when appropriate
- Planning technology improvements
What’s not included
- Specialized enterprise infrastructure, licensing, or compliance work
- Anything beyond what I can properly take on. When your business needs a managed service provider, a vendor, a licensed trade, or a specialist, I’ll tell you rather than take it on.
How it works
We start with the business problem, not a technology already picked out.
I look at your current setup and lay out practical options and any limits.
We agree on the scope and cost, then I do the work you approve.
It depends on the problem or project. Everyday support may be handled in one visit, while projects, work with vendors, buying equipment, or larger changes may follow a set schedule.
Pricing
Business support is priced by the type of work, the time it takes, the risk, and the scope. Defined projects can be quoted separately, and ongoing support may use a separate service agreement.
Questions people ask
- Do I need a managed IT company?
- Not necessarily. Some small businesses need occasional help, advice, or project support rather than full managed IT. If your business has reached the point where it needs a different level of support, I’ll tell you.
- Can you help us decide what equipment or technology to buy?
- Yes.
- Can you help with both our office technology and our website?
- Often, yes. The first step is understanding the problem and whether it fits what I do.
What to have ready
Access to the systems, devices, accounts, vendors, or locations involved, and one person who can approve decisions when needed.
Access to the people, systems, accounts, vendors, and information the work involves. Tell me who makes decisions, and about any business, security, or operating limits before changes are made.
My promise
I’ll recommend technology based on what your business actually needs, and be clear when a problem needs a different specialist or level of support.
You work directly with me, Chris.
Tell me what’s going on
Call or text and describe the problem in your own words. We’ll work out the next step together.